To help maximise our Clients capabilities.
To help protect the security and safety of our Clients and help safeguard against abuse and neglect.
To promote and give confidence to our Clients as to their independence within the home and in the community.
To regularly discuss and revaluate with our Clients and their families their changing needs, to ensure that there is no over dependency on us or other agencies which could undermine their own confidence.
To protect and promote our Clients’ dignity and right to self determination.
To make sure we listen and understand our Clients concerns, wishes and feeling and act upon them where practical.
To ensure that the relationship between the Client and the care team is monitored by management on a regular basis, to ensure the care statement is being delivered and that we are meeting at least our Statement of Purpose.
To continue to invest in the service we provide and try to maximise the “extra values” we want to give to our Clients.
To engage with other agencies, such as Social Services, Commission for Quality Care (CQC), Local Authorities, Health Trusts to provide continuity where required.
To ensure that regular team meetings are held and that communication from management to Staff to Client and back is seamless, timely and effective.
To work with CQC and other organisations to promote new polices and procedures and implement them.