COSTS
Although each Client has their own Personlised Care Plan to match their needs the costs are based on a simple cost per hour, 45 mins, 30min segments or our Pop-in service (which is the typical costing strucutre for Domiciliary Care in the UK)
OUR PROMISE:
- Every Client will receive a breakdown of the charges in writing as part of
the Care Plan Proposal.
- There are NO hidden costs; we will only charge what we have
pre-agreed with the Client and as stated in the Care Plan Proposal.
- Any changes to the agreed charges whether asked for by the Client
or Lillyfields will be given in writing and with plenty of notice.
- Invoices will detail the work and charges and match that of the contract -
always.
See taking Independent Advice below
How do you pay for your Care?
There are a number of options open to you and in most cases, you should speak first with your local County Council’s Social Services Department to see if they can help.
We have tried to provide a list of excellent Websites and Contact information in our
SUPPORT ORGANISATIONS section on Funding
Seeking Independent Advice
NO Professional Care Agency in the UK should try to sell you more than you need for commercial gain.
If you feel that any Care Agency is trying to recommend a level or Care and Cost that is not acceptable to YOU, say NO in the first instance.
Then we would advice that you seek INDEPENDANT advice either from a TRUSTED Family member or Friend and if this is not possible then you can usually get an Advocate appointed to you by the Local Adult Services Department at your County Council
Remember, if you feel you have been pressured in to signing a contract or receiving services you did not ask for you can report them through a number of official organisations
See our Complaints section: Complaints and Complements
For more information please go to our webpage SUPPORT ORGANISATIONS