REGISTERED MANAGER
Diane Jones 
Diane Jones RMN, has over 24 Years experience in Nursing and Caring for others. Trained at Whitecroft Mental Health Hospital on the Isle of Wight, Diane has worked with a number of Care Homes, ESMI Units (Elderly Severely Mentally ill), Private home Care, in-between bringing up a family of 4 children.
Although Diane has technical and management skills, it is her acute understanding and empathy to people’s emotional and social needs that motivates her to strive to give the best possible care and support.
The name Lillyfields is significant to Diane in that it is an abbreviation of her own mother's name; Lilian, who Diane helped nurse at home throughout her terminal illness.
ADMINISTRATION MANAGER
Hugh is an experienced manager who has had an extensive career in Retail; working his way from the shop floor to senior management for some of the best-known major retailers in Europe.
Hugh has attended a number of courses including, Train the Trainer, Negotiation Skills, Planning and Process Management, City & Guilds Retail Distribution, Profit & Loss, Presentation Skills, Customer Service Management etc.
Although skilled in running multi-million pound departments at Director level, Hugh has a passion for excellent service and equally understands that this can only be delivered through a well-organised and well-motivated team.
CERTIFIED TRAINER
Lillyfields has engaged Diana, a Registered General Nurse, who is a Qualified Nursing Manager and Certified Trainer, she will be providing training for our Carers along side Diane.
SUPERVISOR/S
Our Supervisors are experienced Carers and are a key link for Clients and Carers, ensuring that we deliver excellent service on a day to day basis.
They report directly to Diane and have the skills and experience to support our Clients and Carers effectively.
CARERS
We try to select Carers not just on their formal and work experience but also for their people skills and the ability to empathise with our Clients.
In all cases, they will go through an initial basic training programme before being allowed to visit our Clients homes under supervision, all of which is actively monitored by Lillyfields Management.
All our Carers will review their development objectives and progress every 3 months with Lillyfields Management, this helps to ensure that our Staff are developing their Care skills this also has motivational benefits in our approach of building a strong respected Care team.
RECRUITMENT
All our Staff go through a rigorous selection process which is set out in 6 key elements:
Initial structured Telephone Screening
Detailed Application
Structured Interview
Security checks (Criminal Records Bureau and Protection of Vulnerable Adults checks)
References
Induction and 6 month probation period
TRAINING
By the end of their 6-month probationary period all Carers will have an agreed development plan which Lillyfields actively supports through both at work and off-site training. We encourage all our Carers to try to commit to achieving NVQ 2 in Care by Year 2.
In addition to formal qualifications, we update and train our staff on a regular basis in things like Health & Safety, Moving & Handling, Food Hygiene, elements of the Mental Capacity Act etc.
Registered with the
Approved provider
